Effective Date: 30th July 2025

1. Introduction

Balanced Body Clinic (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website www.osteopathtwickenham.co.uk or contact us for our osteopathic services.

2. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (email, phone number, address)

• Health-related information (only when voluntarily provided through forms or consultations)

• Appointment and enquiry details

• Technical data such as IP address, browser type, and device type (via cookies)

3. How We Use Your Information

Your personal data is used to:

• Provide and manage our osteopathy services

• Respond to enquiries or appointment requests

• Send updates or confirmations related to your care

• Maintain medical records in compliance with legal and professional obligations

• Improve website functionality and user experience

4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Your consent

• Performance of a contract (e.g. treatment agreement)

• Legal obligations (e.g. for medical recordkeeping)

• Legitimate interests (e.g. improving our services)

5. Data Sharing and Storage

Your data is securely stored and is never sold to third parties. We may share your information with:

• Regulatory bodies or insurance companies (where required by law or with your consent)

• Service providers assisting us with IT or administrative tasks under confidentiality agreements

6. Cookies

We may use cookies to enhance your experience on our site. You can manage or disable cookies through your browser settings.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccuracies

• Request deletion (subject to legal requirements)

• Object to processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Contact Us

For any data-related queries or requests, please contact:

Balanced Body Clinic
Flat 36 Redmond House, 6 Selbourne Avenue, TW3 1DZ

Email: info@balancedbodyclinic.co.uk
Phone: 0777 890 8310